Frequently Asked Questions
Yes. We also supply any parts for machines, such as laser tubes, laser power and laser cutting machine parts.
- You should decide whether to cut, engrave or mark the material.
- Whether the material being cut is metallic or non-metallic.
- What is the area of the material being cut?
In this way, we can recommend the right laser machine for you according to your needs.
Yes. As a professional factory, we can make the machine of the corresponding size according to the working width required by the customer, or the customer gives the required specifications or accessories, and we can customize the machine for you.
For each laser machine, we always use wooden boxes and foam to ensure safety during transportation.
All machines are shipped by sea or land carriage. If you are located in a landlocked country, these machines need to be shipped to the port for customs clearance and then shipped by car.
Regarding transportation, we have three forms:
- Transports the goods to China Port.
- Transport the goods to the receiving port requested by the customer.
- All transportation work would be solved by EmitLaser and providing home delivery service.
No, We will provide free training for laser machines until the beginner can master the method of machine operation.
Yes. We provide free training for laser machines.
Yes. In addition to the lens without warranty, the laser tube and other consumables are guaranteed for one year, and the machine and the other accessories are guaranteed for two years.
The list of questions is always growing, so you can always return to get the latest information. Please contact us if you have a question we have not answered.